Frequently Asked Questions about VoIP

VoIP causes problems with Internet browsing?

Voip uses your broadband connection, but won’t use up all the line, only a part of it. That means you can use your Voip line while browsing the internet.

Lingo also offers SoftPhone

Lingo SoftPhone gives you the freedom to make and receive phone calls from your desktop or laptop computer. Simply download and install the application and talk from virtually anywhere! Click here to go to www.lingobroadband.com or call us now 1.800.575.2640 for more information

Do I need to have a high speed internet provider to be able to use VoIP?

Yes. This is one of the major components to be able to use VoIP system. Even if you have the VoIP phone adapter but no high speed broadband internet connection then the system will not work.

Is VoIP considered a landline?

No. Landline or land phone is the traditional phone service that comes in over a dedicated copper wire or fiber optics as to comparing it to VoIP it is sending voice traffic via wireless transmission or over Internet lines. That’s why one needs a high speed broadband internet connection before purchasing VoIP as your provider.

Do I have to leave my computer on all the time?

You don’t need to keep your computer on to receive or make VoIP calls, but you always need to keep your modem and VoIP adapter on to be able to make and receive calls.

If you want to make calls from your computer using a SoftPhone application, then the computer has to be on, but if not you can leave it off.

How is VoIP different from a regular phone? And is a VoIP phone a “real” phone?

VoIP phone is a real phone. When you make a call using a regular phone, your voice travels over the telephone lines that are spread from one end of the country to the other. It’s in a form called analog. While VoIP simply takes your analog conversation and converts it to a digital form, so it can travel more efficiently. It might go over DSL lines, cable, wireless networks, or even satellite. Instead of traveling as a single unit, your conversation is converted into neat little packets, which are tagged for identification. Each packet looks for the fastest route to the person you’re talking to, kind of like a race. When they arrive, they’re automatically reassembled and converted back to an analog form. It’s practically immediate depending on the speed of the broadband. So, YES VoIP is a real phone.

Do I need to resign up for a new service when I move to a new location?

No. As long as you have high speed broadband internet provider in the new address all you have to do is set it up again just don’t forget to bring along your VoIP adapter then you’re all set!

Can I use my VoIP adapter while traveling?

Yes. You can use your VoIP phone adapter anywhere as long as there is high speed broadband internet provider. I would suggest the Lingo SoftPhone. This gives you the freedom to make and receive phone calls from your desktop or laptop computer. Simply download and install the application and talk from virtually anywhere! Click here to go to www.lingobroadband.com or call us now 1.800.575.2640 for more information

If you need more information and have questions please contact us at 1.800.575.2640 or visit our website at www.lingobroadband.com